Information about deliveries and the possibility to return.
Your order will be processed within 1 working day and, if available, delivered within 3 working days. All products are sent via Post NL parcel service. We regularly send to your mailbox, so you do not have to stay at home. However, some larger sunglasses and our Sunheroes Premium & Sunheroes Basic Collection do not fit through the letterbox and we send them via PostNL parcel service. PostNL delivers the following working day within the Netherlands on a regular basis, and we are increasingly seeing PostNL sending you an E-mail when you can expect the shipment.
All orders from 25 euros are sent for free within the Netherlands. Under 25 Euros we charge 3.95 shipping and handling costs for shipments within the Netherlands.
If possible, you can also choose a shipping method other than our proposal at checkout. It is possible that a surcharge applies for this.
Unfortunately, www.sunheroes.nl has no influence on delays that may occur with PostNL or the carrier, this also applies to emails and / or instructions that are sent or not sent to you.
Are you not satisfied? You can return your order to us, taking into account the following rules:
In the unlikely event that your order is not satisfactory for any reason, you can use it within 28 days, in its original packaging, in perfect condition. without any trace of use, return to www.sunheroes.nl. You can send the return shipment to our office address. Click here for the return form. You must complete this form and clearly state who you are and what you want us to do. We will exchange your item or you will receive, if desired, your money back within a maximum of 28 days including the original shipping and handling costs (if charged). If it is not clear to us which return request it concerns, your return request cannot be processed. After the expiry of the trial period of 14 days (from the delivery of the article), the purchase agreement becomes a fact, unless the products have since been returned in good condition and in their original packaging in the manner indicated by www.sunheroes.nl. Return shipments can be sent to:
Sunheroes, Mortelmolen 3, 1185XV, Amstelveen
All products have a warranty on material and production errors of 12 months, unless stated otherwise. If a product shows material and / or production errors, we ask you to contact us first or you can send it to Sunheroes.nl, Mortelmolen 3, 1184 XV, Amstelveen. Don't forget to attach a copy of the purchase invoice. The warranty application cannot be processed without the enclosed purchase invoice. Scratches, breaks or other defects due to use are not covered by a material or production error. If you have questions about the delivery, returns and / or warranty, do not hesitate to contact us: 020 - 614 0991 or via firstname.lastname@example.org